How can I recover my account if I’ve lost access to Two-Factor Authentication (TOTP)?

Support
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To recover an account if you’ve lost access to your TOTP (Two-Factor Authentication), please follow these steps:

  1. Contact Support: Reach out to our Support team to request a reset for your 2FA.
  2. Email from Registered Account: Make sure to send this request from the email address registered to your account for verification purposes. You can find your Email in Preferences.
  3. Verification Process: For account security, Support will ask a few additional questions to verify your identity before proceeding with the 2FA reset.

Once verified, Support will guide you through the steps to safely regain access to your account.